All methods of management, either Quality Management, Organization management or engineering management, use extensively the concept of Business Process. In accordance, a lot of companies have spent efforts building Business Process Maps, in most cases, redondant. Why ?
A Business Process is a set of correlated or interactive activities which transforms inputs into outputs (ISO 9000). A BP is a sequence of activities which, from one or several inputs produced an output representing a value for a customer (Hammer and Champy). You may notice that I stop there since authors in management are numerous.
Applying these definitions, we may agree that most companies calls business process what is, in fact, their business activities: design, production, marketing, logistics, support,… Generally, for these companies, a strategic activity is under the responsibility of a cost center or a profit center. Finally, the BP mapping reinforces silos organization : each strategic activity is divided itself into real activities – for example logistics is made of planning, loading, transport, delivery -.
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